Patients

Our patients are assured of the best possible care in a competent and customer-friendly environment.

Patients

Because excellent patient care is the priority of SCHNEIDER REGIONAL MEDICAL CENTER, the Patient Relations Department is established to cater to patient needs, monitor compliance with patient rights and privileges, and to address any concerns that patients or family members may have about care, medical center policies, and procedures.

A most critical responsibility of the department is to receive, analyze, and implement suggestions or recommendations with the goal to enhance the quality of services.

All customers of SCHNEDIER REGIONAL MEDICAL CENTER are encouraged to utilize the services of the Patient Relations Department to comment on any aspect of customer service.

Often, former patients will be asked to participate in telephone or written surveys to assist the ongoing effort to improve all aspects of care and service.

The Patient Advocacy Program hotline assures every opportunity for sharing any aspect of the hospital experience, including recognition of staff members and volunteers who make the extra effort to attend every need.

Visiting Hours

You are welcome to visit your family and friends, seven days a week, from 6 AM to 10 PM on the Medical, Surgical, and Maternal / Child Health, Intensive Care Units.
On the Behavioral Health Unit, visitors are welcome, Monday through Friday, 7 PM to 8 PM and Saturdays, Sundays and Holidays from 1 PM to 4 PM.

We would like to ask you not to overwhelm our patients with too many people at one time. Patients are limited to two visitors at a time.

How to Contact a Patient

If you are looking for a patient, please call the hospital’s main telephone line at 340-776-8311 and be prepared to ask for that individual by the patient’s legal name.
Be aware that if the patient has opted out of the hospital’s directory, you may not be able to contact them.

Outpatient Services

Admitting Package

Please complete the Admitting Package. Download it from the following link, complete it, print it, and bring it with you to your appointment.

Admitting Package

Additional Documentation

SR Community Wide Scheduling Center brochure

SR Patient Access Department brochure

International Patients

International patients are always welcome at Schneider Regional Medical Center.

We recommend that if you are an international patient or ship’s crew member planning to visit us for an inpatient, maternity, or outpatient service, ensure that you have your physician referrals and admissions packet completed.

We also require your photo identification and insurance cards or documents. Payment is required at the time of service.

If you have any questions, we will be happy to assist you upon your arrival. Please check in at the Patient Access / Admitting Department on the Second Floor of the Schneider Regional Medical Center.

Transient Patients

If you are a transient Hemodialysis patient, please contact the Social Worker:
Mrs. Denise Torres-Hodge at 340-776-8311 x2161 or via email at dthodge@srmedicalcenter.org
Contact Information

Patient Access / Admitting Department
340-776-8311 Extensions 2166, 2175, 2174, 2178
CommunityWideScheduling@srmedicalcenter.org

Language, Deaf and Hard of Hearing Services

Patients who have language or TDD communication requirements are welcome at Schneider Regional Medical Center.
Our facilities contracts with a telephone interpretation services provider for over-the-phone interpretation.
We maintain compliance with the Americans with Disabilities Act for patients who may be Deaf or Hard of Hearing.

Advanced Directives

In accordance with Title 19, Chapters 10 and 20 Virgin Islands code, you have the legal right to say in advance what your wishes are for refusing or accepting treatment if you become unable to make your wishes known to your family and physician.

An Advance Directive states your wishes at a time when you are able to thoroughly make a decision about your health care.

Please complete the Advance Directive Form, print, and bring it with you to your appointment.

Download the Advance Directive Form

Ethical Policies

Ethics labelThe Schneider Regional Medical Center (SRMC), its Governing Board, Medical Staff and employee conduct patient care and all other business operations in an ethical manner, consistent with our mission, vision, values, strategic plan, and our guiding policies. Such ethical practices include, but are not limited to, all areas of patient rights; billing practices; marketing practices; admissions; transfer and discharge practices; and avoidance of conflict or interest in contractual relationships. Regardless of financial risk programs or compensation mechanisms for services provided, clinical decisions will always be made in the best interest of the patient. The hospital’s code of ethical business and professional behavior protects the integrity of clinical decision making, regardless of who the hospital compensates or shares financial risk with its leaders, managers, clinical staff and licensed independent practitioners.
Related Links

Patients Rights and Responsibilities

When the hospital recognized and respects patient rights, it is providing an important aspect of care that has been shown to encourage patients to become more informed and involved in their care. These empowered patients ask questions and develop better relationships with their caregivers. This acknowledgement of patient rights also helps patients feel supported by the hospital and those people directly involved in their care, treatment, and services.

Schneider Regional Medical Center ensures that patient rights are maintained, including:

  • Informing patients of their rights
  • Helping patients understand and exercise their rights
  • Respecting patients’ values, beliefs, and preferences
  • Informing patients of their responsibilities regarding their care, treatment, and services

The Patient Relations Department here at the Schneider Regional Medical Center is here to serve as the Patients’ Advocate. Our Mission is to address questions or concerns you or your family members may have about care, hospital policies and procedures, or the quality of hospital services. Patient relations representative are also happy to receive compliments, suggestions, and other recommendations that might improve the services provided by this facility.

Bio Ethics

When the hospital recognizes and respects patient rights, it is providing an important aspect of care that has been shown to encourage patients to become more informed and involved in their care. These empowered patients ask questions and develop better relationships with their caregivers. This acknowledgement of patient rights also helps patients feel supported by the hospital and those people directly involved in their care, treatment, and services.

In challenging circumstances and situations where patient preferences are not clearly delineated, the Ethics process at the Schneider Regional Medical Center ensures that patient rights are maintained, including:

  • Informing patients of their rights
  • Helping patients understand and exercise their rights
  • Respecting patients’ values, beliefs, and preferences
  • Informing patients of their responsibilities regarding their care, treatment, and services

We also recognize patients’, relatives and medical personnel sometimes face difficult treatment and life-and death decisions. SRMC has developed a mechanism that will function in accordance with its mission, vision, and values while complying with USVI laws. Ethical issues will be handled as they arise.

Bio Ethics consultation facilitates the recognition of moral and ethical dilemmas and the resolution of Bio ethical conflicts. The overall goals of the Bio Ethics Committee are:

To promote patient autonomy and self-determination in the context of medical decisions.
To promote awareness of Bio ethical issues among health professionals.
To promote the examination and development of frameworks for Bio ethical decision-making among health professionals.

Patient Rights & Responsibilities

Schneider Regional Medical Center is dedicated to serving the patient regardless of race, creed, social or economic status, believing that the rights and dignity of every patient must be protected and promoted with care.

Click here to view the Patient Rights and Responsibilities document

Requests for Medical Records

The Health Insurance Portability and Accountability Act (HIPAA) give individuals the right of access to inspect and obtain a copy of protected health information. The Health Information Management Department (Medical Records) will process all request to inspect individually identifiable health information and provide copies for all request to obtain copies of individually identifiable protected health information. Any exceptions to the request will be forwarded to the Privacy Officer for review and determination.

Fill and submit the following form when you would like to request access to inspect and obtain a copy of your health information that is maintained at the SRMC.

Download the Request for access to individually identifiable health information form (PDF, 93 Kb)