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Our patients are the most important resource in the
RLS hospital. Which is why, we have an exclusive Patient
Relations Department, which caters to the needs of the
patients, monitors their rights & privileges and
addresses the concerns that family members may have
about care, hospital policies and procedures.
Another subsidiary, yet critical of the department
is to receive, analyze and implement suggestions and
recommendations pertaining to enhancement of the quality
of hospital services. For this is the department that
is in constant touch with the patients and has a thorough
knowledge of their needs, wants and desires.
You can avail of the services of this department for
a number of reasons. If you would like to personally
thank a staff member or volunteer who made your hospital
stay especially comfortable, this department will help
you. Apart from doing its bit in motivating them, this
gesture could also lift their spirits.
The department can also help you in voicing your grievances
or lodging complaints. If you have an issue with any
aspect of your stay in the hospital, you can get in
touch with a patient relations representative. You can
also use the Patient Advocacy Program Hotline to register
your complaint. The department will investigate your
concern and provide a resolution at the earliest. Apart
from making you feel better, this will also help us
better hospital services.
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bouquets & brickbats |
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sharing your compliments and/or concerns
with the department, please remember to
include the following:
- Your name
- Date of stay
- Unit details
- Nature of issue
- Names of concerned individuals
- How you want the matter resolved
- Suggested further action
Feel free to call, write or visit the Patient Relations
Department. A representative is available
to assist you. After hours and on weekends,
please leave a message. If you have an emergency,
contact the head nurse or nursing supervisor
on duty and they will convey the issue to us. |
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